Ask a Tec

Q: My almost new,,,Samsung galaxy tab S7 plus needs a screen replacement. Can you do this?

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Q: Sorry, my macbook air 2012 have in italy,where i send?

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Q: Hi, My MacBook Pro blue screen issue.

Can you share us more details.

Q: Kindle was dropped in standing water. Problem is that it does not respond to touch. Can charge and turn on, but nothing else after that.

Sounds like the digitizer has probably failed. We'd recommend sending it in for our diagnostics service, and we'll let you know what the issue with the device is.

Q: I have a Surface Pro 5. The Surface does not boot as I think it is not charging. When I connect a different (new charger) the light sometimes turns on, sometimes it doesn't and sometimes it blinks. I think the charging port may be broken. The power supply broke but the Surface Pro was working fine before that happened. Is there a way to diagnose if the charging port is the problem? Thanks

Hi there, we'd recommend sending it in for our diagnostics service. Send it on in, we'll take a look at it, and let you know what we find. Let us know how we can help.

Q: Hello! My MacBook Air recently had water damage and now it is not turning on. In the case that the motherboard needs to be replaced how much would it cost? Additionally how long would it take from the time that the device reaches the facility? I hope we can get back to me! Sincerely, Kreetana

Hi Kreetana, the repair to liquid damaged devices can vary. The process takes about 2-3 weeks if it does need logic board repair. We'd really have to see it in order to properly quote you on the repair of your computer. Hope this helps!

Q: I have an iPod 5th Generation. I put in a new battery. It turned on and worked great for about 10 minutes. I left it alone for an hour to charge. Now it won't turn on. I tried a hard reset. Nothing. The hard drive was working great.

We'd recommend sending it in for our diagnostics service. We'll test it and let you know what we find. Please let us know if you have any questions. Happy new year!

Q: Do you fix iPad Air 4th generation for water damage?

Our water damage repair service can be performed on the iPad Air 4th gen. That service can be found here https://www.ifixyouri.com/collections/ipad-air-4-repair/products/ipad-air-4-water-damage-repair

Q: Microsoft surface pro for not charging probably bad connector.

Our Microsoft Surface Pro 4 charging port repair will fix any problem associated with your charging port. If your Surface Pro 4 is not charging for some other reason (a battery or bad charging cable, for example), your technician will inform you before proceeding with any other repairs or replacements.

Q: Do you fix ipad 8 screens?

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Q: Hi I have a 2019 Mac book air I believe and I mistakenly spilled water all over it. I took it to apple but they couldn’t help. The frustrating part is literally everything is fine with it except I can not use the curser. So I can use the keyboard and everything is popping up I just can’t exit out of anything or click on anything. I need it fixed by the time I go to school. P

Hi Erin, your best bet is to bring it in for a repair or mail it in for water damage repair. It may be the case that you need trackpad replacement, water damage repair, or both. In any case, we will reach out to you and let you know before proceeding.

Q: I have the same issues - Surface logo flash then turns off. Tried several methods suggested by microsoft and the internet still not successful.

Michael, it might be a software-related OS issue but we'd have to diagnose it to know for sure. Please send your Microsoft Surface Pro 4 in for a diagnostic.

Q: I cannot record a voice memo, WhatsApp and even have a phone call Can you confirm the repair pricing including shipping costs in Houston , TX? Thanks

More about iPhone 7 Microphone repair and its cost is available on our website https://www.ifixyouri.com/collections/iphone-7-repair-services/products/iphone-7-microphone-repair. Shipping is estimated via zip code with our online calculator found below the service description. As of January 2021, microphone repair for that device is $69.99.

Q: How long is average turn around for jawbone speaker? Where do I ship?

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Q: I have an iPad that was dropped in a bucket of water. Its been sitting for at least 9months doesn’t turn on or do anything even if i plug it in. Any chance its still salvageable?

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Q: I believe the charging port in my iPad Air a1474 is bent it will only charge if pressure is applied to the charging cable. Can this be fixed?

Hi Tracy, This issue can be resolved. If you send your iPad Air to us, we will run a free diagnostic test just to make sure the proper issue is identified. After that, we will give you a quote. If you approve of us fixing it for you, we will go ahead with the reair and you should receive your device within days.

Q: I have two (two!!! frigging Apple) MacBook Pros requiring repair. One has a badly dying battery. The other has a completely dead battery - - the device won't go above 0 percent charge and has limited performance when hooked up to power. It's running very slowly. So, both boxes need to be fixed. I can only afford to have one out of pocket at a time. Help me understand what we're looking at here. $149 covers a full battery replacement? Discounts for multiples? Please advise. Thanks.

Hi Adam, we do have discounts available for multiple repairs. Use coupon code MULTIMAC during checkout and take 10% off the repairs that you need done. We can definitely help you out with that. For the model you have for your macook pro, the price is $149.99 per computer, minus the 10% discount.

Q: Can't tell if my last inquiry succeeded. Two macbook pros, no touchbar, 2 thunderbolt ports, A1708 models from late 2017. Both have bad batteries. One is dying and the system shuts down at 50 percent. The other won't hold any charge, is stuck at 0 percent and has LIMITED performance. Clearly slower than it should be. I need both fixed. How long for each, approximately? I'm in CT. Much appreciated.

Hi Adam, We recommend that you do our free diagnostic test. From there, we will be able to determine how long it will take to fix both devices. They could just need a battery replacement, but we want to be sure.

Q: this is test

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Q: This is just a test question.

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Q: Broken screen it really needs replacement...

Hi Ana, we can definitely fix that for you. Feel free to bring it to one of our walk-in locations, or simply use our mail-in service for repair. The repair takes a couple of hours to complete, once we have the device at one of our repair facilities.

Q: My son dropped his Galaxy Tab A tablet in water a couple of days ago. I put it in water, but it t isn't turning on. Is there anything you guys can do?

We'd recommend sending it in for our diagnostics service. We'll take a look and let you know what we find. Sometimes it can be a simple fix like a battery, and other times the repair may be more involved. Let us know if you have any more questions.

Q: Hi there, I have an issue with my iPad 6 (model A1893) - it's no longer charging when connected to power. The problem seems to be the charging port or battery, as it's able to boot without issue. Unfortunately I didn't get all the data off of it I wanted to before it died, so I wanted to make sure that if I send it to you for repair that under no circumstances would anything be done to it that would cause me to lose the data on it - can you confirm that?

Hello, we wouldn't touch the data without your approval. We'd recommend sending it in for our diagnostic service for your iPad 6. Please let us know if you have any other questions. Thank you!

Q: How long does it usually take to repair the front facing iPad camera?

Hi Doug, this repair generally takes about 24 hours from when we receive your device at our store or our mail-in center. Please let us know if you have any other questions. Thanks!

Q: my question is about the volume button on my galaxy S8 plus when I ordered my phone the volume button would fall away from the phone and now I need to replace the volume button

We'd recommend sending it in for our diagnostics service. Sending your device in via mail is super easy. Simply ad the S8 Volume Button Service to your shopping cart and proceed through check-out. You'll receive an email with your shipping label once you've checked out. Send it on in, we'll take a look and fix it. We'll fix it and send it back in. Simple as that! Let us know if you have any questions, we'll be happy to help!